FAQ's

PAYMENT METHODS:
We offer convenient payment options to suit your preference.  
Bank Deposit:
BPI FAMILY SAVINGS BANK 
ANNA KATRINA G SANTOS
3599 126 448
GCASH
ANNA KATRINA SANTIAGO
09178000322
MAYA
ANNA KATRINA SANTIAGO
09178000322
You will see the details upon check out as well.
HOW TO MAKE A PURCHASE:

1. Choose your desired product.
2. Click "Add to Cart."
3. Review and click "Checkout" in your shopping cart when ready.
4. Fill in payment and shipping details.
5. Receive a confirmation email after a successful purchase.
6. You will need to settle the amount within 36 hours to secure the order. ( send us a message for extensions)
SHIPPING INFORMATION:
We ship nationwide through GOGO EXPRESS. (LuzViMinda)
CASH ON DELIVERY:
Currently, we don't accept COD orders but are actively working on incorporating it into our services.
ORDER PROCESSING TIME:

Allow 1-2 days for order processing. We strive to fulfill orders promptly but appreciate your understanding as we're human-operated.
DELIVERY ETA:
- Manila Areas: 1-3 business days
- Provinces: 4-6 business days
You'll receive a confirmation email once your order is shipped.
EKLEKTIK PAIR CARE:
Follow these tips to preserve your piece's beauty:
- Avoid contact with water, perfumes, lotions.
- Clean with a damp, soft cloth.
- Store in provided box or covered container.
**Tarnishing:**
Tarnishing may occur if not properly cared for. Acidic individuals may prefer our bracelets and earrings.
**Repairs:**
We offer a one-time free replacement of locks and chains within 6 months of purchase.
**Showroom and Contact:**
Visit our physical shop at Likha Gift Shop, Acacia Hotel Lanang, Davao City. Email kathrynfanlo@gmail.com with 'PRIVATE VIEWING' for a personal shopping experience.
**Restocking:**
We produce limited pieces per design and usually do not restock. Grab your favorites before they sell out!
**Contact Us:**
Reach out via email, call, or SMS/text. We look forward to hearing from you!