FAQ's
PAYMENT METHODS:
We offer convenient payment options to suit your preference.
Bank Deposit:
BPI FAMILY SAVINGS BANK
ANNA KATRINA G SANTOS
3599 126 448
GCASH
ANNA KATRINA SANTIAGO
09178000322
*You will see the details upon check out as well.
HOW TO MAKE A PURCHASE:
1. Choose your desired product.
2. Click "Add to Cart."
3. Review and click "Checkout" in your shopping cart when ready.
4. Fill in payment and shipping details.
5. Receive a confirmation email after a successful purchase.
6. You will need to settle the amount within 36 hours to secure the order. ( send us a message for extensions)
SHIPPING INFORMATION:
We ship nationwide through GOGO EXPRESS. (LuzViMinda)
CASH ON DELIVERY:
Currently, we don't accept COD orders but are actively working on incorporating it into our services.
ORDER PROCESSING TIME:
Allow 1-2 days for order processing. We strive to fulfill orders promptly but appreciate your understanding as we're human-operated.
DELIVERY ETA:
- Manila Areas: 1-3 business days
- Provinces: 4-6 business days
You'll receive a confirmation email once your order is shipped.
EKLEKTIK PAIR CARE:
Follow these tips to preserve your piece's beauty:
- Avoid contact with water, perfumes, lotions.
- Clean with a damp, soft cloth.
- Store in provided box or covered container.
TARNISHING:
Tarnishing may occur if not properly cared for.
REPAIRS:
We offer a one-time free replacement of locks and beads within 6 months of purchase.
Just send us a message to pre-order SOLD OUT pairs.